Media 1 Today has created a new Application that not only makes it easy for the customer to post a positive review but supply’s your business positive reviews on 5 major platforms online- Googleplaces, FaceBook, Yellowpages.com, Yelp.com and Twitter. Our Rev Customer Review FaceBook App can help you spread positive reviews on three different walls of FaceBook, your Googleplaces business listing, your Yellowpages.com business listing and your Yelp.com business listing. From your Apps custom fanpage on Facebook each review will be posted on Twitter automatically. We can also embed these same reviews on your website or blog.

 

As the power of the Internet grows, small and large businesses  find themselves confounded by disgruntled employees, suppliers and competitors who seek popular platforms to air grievances online.

Equipped with little more than a internet connection and a keyboard, these predators can do everything from irritate, posting a scathing review, to causing serious business problems by using forums and blogs to reveal company secrets or spread rumors of unethical behavior.

“every company gets complaints at some time, but the way it responds can be more telling than the complaint itself” Angie Hicks founder of Angie’s List.

Control what you look like online.

Is the Internet making you look bad? Our methods can push down inaccurate or irrelevant search results so people only see a truthful, positive presence when they search for you.

You have the right to define yourself online and offline. And we have the technology, expertise and service to help you quickly and easily tell your story, your way. We can show you how to perform a customized monthly search for every reference to you, including over 25 of the biggest social networks.

We understand the online reputation problems you may face and we offer cost effective results that contain long term solutions. Our unique, Online Reputation Management service will help you get your name back under your ongoing control so that you can focus on running your business. Our Rev Customer Review Programs are turnkey custom designed for each business at prices starting at just $37.00 per month + a one time fanpage and Rev application set up fee of $299.00.

Contact Us for complete details.

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Reputation Management

There are 100’s of social networks, so which ones are best for your business?

Social Media

Twitter , Facebook, LinkedIn, Google + and the second largest search engine YouTube are the keys to a successful social media campaign. But who has the time to use each one to a successful level. Anyone can have accounts on each but taking the time to achieve an authority level within your industry takes more time than most companies can manage.

Word of mouth is marketing gold. When customers are passionate about sharing your product or service with others, it speaks volumes. On the internet today, social media magnifies the potential of word of mouth. Instead of telling 10 or 20 people about a positive (or negative) experience, today consumers can spread their endorsements to thousands, or in some case millions of other people, in seconds.

Online influence is now measured, tracked, and leveraged as an important part of marketing. Online PR, blogger outreach, and incorporating brand champions are becoming new areas of marketing that must be mastered. Selecting a social media marketing agency just become a lot more complex. Its not just about Facebook or Twitter anymore. A lot of people claim to be expert social media consultants but do they really have the resources, skill and know-how to put your small business on top? Businesses need an expert that is utilizing all of these avenues. Establishing your business throughout the most popular platforms is how to reach the top in your industry.

Radio communications revolutionize the world. The sending and receiving news over the airwaves was a major breakthrough. As you know, the telephone and television had similar impact as each filled a different niche; one made personal communication possible across great distances while the other finally allowed people to consume the information in their own home with their own eyes.

Facebook is the place people turn when something (anything) of interest happens in their lives; it’s their digital home, diary and history all combined. It’s also where they turn for feedback, validation and information. Make no mistake about it, a top-notch social media agency understands how to tap into this trend to make the most impact for your business. For example, here are a few facts every small business owner should consider…

• The average Facebook user has roughly 220- 240 friends.
• The busiest days of the week are Saturday and Sunday – with Sunday running slightly ahead.
• Facebook users are dramatically more active during big news events.

Source: http://www.businessinsider.com/time-on-facebook-2011-9

Engaging with past, present, and future customers online through social media platforms is not a temporary or short-term initiative.

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Reputation Management

 

The Internet is changing the way consumers complain about companies, products, and services. Instead of grumbling to a neighbor or filing a complaint with the company, a regulator, or the Better Business Bureau, more and more consumers are taking their beefs online, either contributing to gripe sites or setting up their own.

Have you Googled your Business name? Have you Googled your own name?

 

It wasn’t too long ago when all a small business owner had to worry about was their D and B rating and their business credit score. When you are conducting online business, absolutely nothing is more hurtful than to hear that a potential customer “Googled” your company or personal name and will not be doing business with you because of what they read online. The first impression they receive of you and your company may be what they see in their Search Engine results. The question is will they like what they see?

Ratings and Reviews is the second most important site feature behind search (Jupiter)

 

In today’s world the search engines, Google, Bing, Yahoo and third party review sites define your businesses online identity. Erroneous and inaccurate search engine results have lost tens of thousands of dollars for businesses. Regardless if the unfavorable reviews/comments come from the competition, a media website, or perhaps a forum, the effect is often loss of business at least and can be detrimental. Fortunately – we can design a program for your business that will resolve your issues and keep positive reviews in the fore front.

The only way to keep positive reviews coming in on a regular bases is to make it easy for the customer to connect with you.

You cannot control your internet identity until you find out what others are able to read and see about you and your business. Searching the first page of Google is not enough.We perform a customized monthly search for every reference to you, including over 25 of the biggest social networks. We will alert you within 24hrs of discovery any and all issues that arise. We then deliver it to you in an easy-to-read monthly report.

Angie Hicks, founder of Angie’s List, a member-generated ratings service where users report their positive or negative experiences with local contractors, said every company gets complaints at some time, but the way it responds can be more telling than the complaint itself.

“People think, ‘It’s only on the Web. It’s not that important.’ But it’s almost more important than a newspaper or something in print,” she said. “Things live in perpetuity on the Web.”

Let the facts tell the story for consumer reviews and ratings…

• 71% of online shoppers read reviews, making it the most widely read consumer-generated content. (Forrester)
• 77% of online shoppers use reviews and ratings when purchasing (Jupiter Research)
• A recent survey uncovered these critical statistics:
• - Companies lose 10 customers for every one that complains
• - 13% of people will tell more than 20 people about their bad experience
• - 90% of unhappy clients will not do business with the same company again
• - However 95% of unhappy customers will return if an issue is resolved quickly and efficiently (National Association of Retail Marketing Services)

• Reviews drive 21% higher purchase satisfaction and 18% higher loyalty (Foresee Results Study)
• In a study of 2,000 shoppers - 92% deemed customer reviews as “extremely” or “very” helpful. (eTailing Group)
• 63% of consumers indicate they are more likely to purchase from a site if it has product ratings and reviews. (CompUSA & iPerceptions study)
• Among first-time buyers on review-equipped sites, 42% said they were the primary factor. (Foresee Results Study)
• 86.9% of respondents said they would trust a friend’s recommendation over a review by a critic, while 83.8% said they would trust user reviews over a critic. (MarketingSherpa)
• When asked to note their most trusted information source, 60% of Canadian online buyers said consumer reviews compared to 31 per cent who said newspapers or magazines.(J.C. Williams Group for Visa and Yahoo Canada)
• The Shop.org State of Retailing Online study, conducted by Forrester Research, found only 26% of the 137 top retailers surveyed offered customer ratings and reviews, but 96% of them ranked customer ratings and reviews as an effective or very effective tactic at driving conversion. (Forrester)
• 43% of retailers have reviews - double in one year (Marketing Sherpa)
• Ratings and Reviews is the second most important site feature behind search (Jupiter)
• 68% of consumers trust “people like me” first for product advice. (Edelman Trust Barometer)
• According to the survey, 92.5% of adults said they regularly or occasionally research products online before buying them in a store. (BIGresearch)
• 86.9% of respondents said they would trust a friend’s recommendation over a review by a critic, while 83.8% said they would trust user reviews over a critic. (Marketing Sherpa)
• When asked what sources of information they are “very likely” to consult before making a decision about their entertainment options, 62% named Web sites with user reviews as their top choice, even beating out a knowledgeable friend (59%). (Marketing Sherpa)

Please revisit our New services in Reputation Management Including FaceBook application.